Archive for the ‘Social Harbor News’ Category

LinkedIn Offers New Ad Types

Friday, June 24th, 2011

Like FaceBook, LinkedIn is trying to find ways to leverage its social network into its advertising options without compromising privacy. LinkedIn has announced two new types of advertisements to capture this effort. One of these changes is to display within the ad how many of a user’s contacts recommend or follow the advertising company. The other new advertisement shows relevant people from a user’s contacts within the banner ad. It is possible for users to opt out of being featured in these advertisements.

LinkedIn New Advertising

IconSpedia.com

While LinkedIn specializes in type of contacts that may limit its appeal to the digital agency’s client, the digital agency should think about how to incorporate LinkedIn. Because of its business specialization it may never be as successful as FaceBook, but its specialization makes LinkedIn a particularly viable option for advertising solutions. These new social media marketing features will help LinkedIn advertising attain stickiness and a level of affect that makes FaceBook so successful.

Mashable: New LinkedIn Ads Leverage Recommendations & Follows

New Social Network Tools Offer Potential

Wednesday, June 22nd, 2011

There are two new social networks, Sonar launched in May and Banjo this morning, which may offer the digital agency a new and inventive way to market for clients. Instead of marking friends and then telling you where those people are, these networks treat locations as the friend and then tell you whom else is nearby. Sonar will also flag the other nearby people by how many FaceBook friends you have in common. Both are available for the iPhone, but only Banjo is currently available for Android.

banjo

AllThingsD.com

The verdict is still out on these location friending networks. Effective mobile application development means increasing the apps base usage, so others join up and continue to check in. The other problem plaguing these apps is their counter-intuitiveness. For a brick-and-mortar storefront to appear it would need to be logged into the app and only then would someone else logged in, who also happened to be nearby, see the storefront. Among early adopters, however, that might be precisely why these apps can drive some traffic. If they do take off in popularity then there might be too many nearby contacts to attract much attention, but in the nascent stages it might work very well, especially since the account is free. Digital agency’s using these networks for advertising and social media marketing should wait until there is some growth.

Read Write Web: New Wave of Social Networks Have You “Friending” Your Location

More FaceBook Music Rumors

Tuesday, June 21st, 2011

Since FaceBook reached out to Spotify a few months ago rumors have been circulating about FaceBook Music. Since then Apple and Amazon have launched their own cloud based music players. The industry seems to be in consensus that cloud based music is the future. The digital agency looking for a way into this should be rooting for FaceBook music because both iCloud and Amazon are not in advertising publishing mode, at least, not yet. A FaceBook Music would change that.

Facebook Music

iClarified.com

The f8 Conference, FaceBook’s large conference for developers, is being panelled with online music developers. Many see this as the writing on the wall. FaceBook is now dominant in games, news and retailing and this move is their attempt to target media delivered over the internet. Digital agencies will see their advertising on FaceBook gain more stickiness the more FaceBook becomes a portal for internet activities. If there is a music offering, then users will not even need to leave FB exposing them to more FB published advertising.

Gigaom: Revealed: Facebook’s music plans tap Spotify, others

Businesses Need to Better Utilize Twitter

Wednesday, June 15th, 2011

Data shows that Twitter users are quite likely to ask questions but not to direct those questions with an @ or a hashtag. Many of these users are asking for input from their followers or from businesses. Six out of ten Twitter users wish businesses would answer questions over Twitter and data also shows business replies are as trustworthy as replies from regular users.

how-to-use-twitter-business

webdevils.biz

This is a high burden for businesses. Monitoring Twitter usage is relatively easy when people use the hashtags or the @ sign. Monitoring Twitter without those tools requires much more time, but the payoff seems entirely worth it. The digital agency needs to incorporate this into its brand monitoring portfolio. It would also be a wise move to incorporate a method of Twitter contact into an advertising campaign. Maybe some users do not use the Twitter tools (hashtag, etc.) because they are not sure about the appropriate use of those tools. The digital agency can incorporate that education as a means of increasing affective communications.

E Marketer: Twitter Users Want Businesses to Answer Them

Don’t bet on the Windows Phone

Monday, June 13th, 2011

IDC recently predicted that by 2015 Windows would control 20% of the smartphone market and the loser would be the iPhone falling to 16%. PCMagazine, however, has a better story about the current state of the Windows Phone. Visiting the major cellular carriers and specifically asking about a WP7 based unit, the writer was discouraged at every turn.

windows-phone-7-series

ToTheTech.com

Sometimes we are too caught up in reading about capabilities and positioning of brands. In the end, the average consumer walks into the store and looks at offerings within a price point. If the representatives in those stores think the market is dominated, and will continue to be dominated, by Android and iOS, then there is little mindshare for the upstarts to gain a foothold. WP7 may make it, but for now it appears to rely mainly on early adopters and other enthusiasts. These are also the people that digital agencies need not market towards because advertisements are highly ineffective with these populations.

Keeping apprised of Windows Phone developments is necessary, but keeping in mind the actual purchasing experience is more important. For now, and the immediate future, it appears marketing on a Windows Phone will not be particularly effective.

PC Mag: Are the Carriers Strangling Windows Phone 7 at Retail?

Google Improves Image Searching

Friday, June 3rd, 2011

Google has rolled out, currently only available in English, some improvements to its image searching. The first change will be allowing roll over functionality. When a user puts the cursor over an image it will widen for better viewing. Google is also changing the results when “image” or “photo” is specified in the search query. Images will be displayed in a grid so the viewer will have side-by-side comparison ability instead of requiring scrolling. Google has also said it will now be easier to search for images and throughout image hosting sites. Specifics about those improvements were not announced.

pups
Photo: Google Images

Anytime Google updates its logarithm, already considered by many to be the best, then it is good news for digital agencies. The advertising becomes more potent, and better searching means more searching as well as more time for viewers to spend elsewhere. Google updates also drive updates and changes across the internet.

Mashable: Google Search Becomes More Image Friendly

The Dangers of Social Media for Business

Wednesday, January 12th, 2011

Social Media, and Digital Marketing are two great ways to expand your brand in whichever way you choose. They allow you to reach millions of people with ease, target your message directly to those you know are listening, and deliver, to them, a far more approachable advertisement. In addition, if used correctly, Social Media sites are great to get to know your customer, and give your customer an opportunity to get to know your business. It can be used by employees to promote the company, or by owners to make themselves more accessible to their customers.  This allows businesses to build relationships and establish loyalty. This all sounds great, right? Well, if you notice a few lines back, I added the phrase, “if used correctly”. This seemingly innocuous phrase, when disregarded, can have consequences. If misused they can have the opposite effect, and can reflect poorly on yourself of the company. When using sites online like Twitter, or Facebook, it is important to recognize what it is your doing.

I was reading an article this morning on Mashable that was talking about the government subpoenaing Twitter records of several people of interest. They were interested in, not only their tweets, but also their private messages. The person they focused on was WikiLeaks founder Julian Assange and his employees. They were planning on scouring their private messages to see if they had collaborated, in some way, to illegally release over 2,000 classified documents that they got their hands on. Apparently, due to the current legal system, Twitter was forced to oblige, and hand over the records. There is some loophole that allows these things to be accessible to the government. It would be logical to assume that your private Facebook messages or blog posts would be accessible too.

Now, I say all that to say this; be smart. If you are working for a big company, or if you own your own business, just know that everything you put out on the web has your name on it. If you have a department that handles all of your Social Media, make sure they are posting quality content. It probably wouldn’t be a bad idea, if you don’t already have them, to establish Social Media guidelines for your company. There are steps that can be taken to ensure that your Social Media usage is nothing but positive, and maybe it’s time to think about taking some of those steps.

Google Adwords: Caveat Emptor

Wednesday, January 12th, 2011

Ever wonder how specific companies got their site moved to the top of a google search? Well they pay for that spot. A service offered by Google, called Google Adwords, allows companies to pay for the top spot on a search of any keywords you choose. As I’m sure you know, from your experience with the search engine, the highlighted sites at the top of the page draw your immediate attention, and because of this, Google Adwords is rapidly growing as a online marketing tool.

images

The Google Adwords program has many different options, which are adjustable to your budget. One of the most popular options is a pay-per-click option which means you pay a set amount each time someone clicks on your link and goes to your page. This seems like a pretty straight forward concept, but it does have some inherent risks. When you set up your account you choose which keywords you would like use. Your selection of keywords dictates which searches you will show up in. In addition to that there are several wrinkles to the program which makes it much more customizable, and also much easier to overspend.

An article in the Wall Street Journal discusses several businesses that were paying more than they had expected due to unwanted ad clicks. One of the wrinkles of the Adwords program is called “session-based clicks” which is something Google does to try to optimize your views. Essentially what it means is that if someone is searching for, lets say, new flooring, and they search for ten different words regarding hard wood flooring, your site will show up in all of them. They do this because, seeing that the person is looking for wood flooring, they anticipate that your advertisement will be useful to them not only on their first search, but on subsequent searches as well. Now here’s where it gets tricky: If a person searching for carpet, which your flooring site might show up on, then decides to search for something less related, like area rugs, you might still be showing up in the search results. If they stray further, say to furniture, it is possible that, if they searched for flooring enough, your ad might follow them. What this does is show your ad to, and potentially get a click from, people that maybe aren’t interesting in flooring as much as Google thought. Now, because they clicked, you have to pay. Granted this isn’t a huge problem, it probably does more good than bad, but it can lead to increased expenses if left unchecked.

Now, this isn’t to say that you should stay away from Adwords, it is a great program that offers results for a relatively modest amount. What I would recommend is that you study the program, or let professionals help you with your campaign. Luckily the Google Adwords trend has not gone unnoticed, and because of that there are a growing number of Google Certified agencies that are proficient in the Adwords program and can help you optimize your results. So if you think you might be interested in having your website seen by the masses, find yourself some help, and look into Google Adwords.

Social Media Improves Customer Service

Friday, April 23rd, 2010

In Joe Jaffe’s new book, Flip the Funnel, he explains why customer retention is the new acquisition. And why shouldn’t this be the case? In any low level college marketing or advertising course you learn that it is much easier and less costly to retain existing customers rather than trying to acquire new ones. It’s also common sense that someone who has purchased a product or service before is more likely to purchase again than someone who has never purchased that product or service before. So where many companies are focused on getting new customers you should be focused on making sure your loyal, existing customers are happy. As the old saying goes, “A person who has a positive experience may tell one friend; a person who has a negative experience will tell ten friends.” This is where social media comes in.

flip_funnel

In today’s age of Twitter and Facebook, people who comment about experiences with companies do not just tell a few friends, they let all of their Facebook “friends” know and tell all of their Twitter “followers.” Those people may in turn retweet that information to all of their followers or friends and so on. So, in the case of a negative experience this could prove very bad for a company if it does not hear of the situation. This could happen to a company who focuses most of their budget and effort on acquiring customers through mass marketing channels. Whereas if you budget for internet marketing you can monitor social media and be alerted when your products or company are mentioned. So, if you see a negative Twitter comment, you can act on it by contacting the customer and resolving the issue before it gets out of hand.

Social media should also be used to build relationships with customers. Create a digital community and reward loyal customers. Good customer service can turn many customers into brand loyalists who feel emotional connections to the product. Customers who feel connected to a product will not only promote that product but will also come to its aide in hard times. “We need to encourage and engage in dialogue by providing our customers with multiple ways to contact us at will,” says Jaffe. By improving the customer experience you will improve sales and the brand image as a whole.

Ignite Ann Arbor part of Global Ignite Week

Tuesday, March 2nd, 2010

March 1st kicked off the beginning of the first Global Ignite Week which is taking place in over 60 cities on 6 continents.

Ignite is a high-energy evening of 5-minute talks by people who have an idea—and the guts to get onstage and share it with their hometown crowd. Run by local volunteers who are connected through the global Ignite network, Ignite is a force for raising the collective IQ and building connections in each city.  And, via streaming and archived videos of local talks, local Ignites share all that knowledge and passion with the world. While Ignite has been around since 2006, this year’s coordinated Global Ignite Week initiative is a first of its kind — with more than 12,000 people slated to attend 72 events spanning six continents — that’s bound to become the talk of the Web over the week, and perhaps after.

global-ignite-week

Ignite got its start in Seattle in December, 2006, as a personal project of Brady Forrest and Bre Pettis. They dreamed up an event where people could share their ideas over beer, and sent word out through their network. From there, it exploded. After the first Ignite, word got out and other communities wanted Ignite in their cities. A little more than 3 years later, we have come to the first Global Ignite Week.

Ignites will be held all over the world, one of these being in Ann Arbor, Michigan, USA. Ignite Ann Arbor has many topics on the menu for the night but one in particular has a major impact on the area. Derek Mehraban will be promoting A2Fiber, which is the city of Ann Arbor’s movement to be chosen by Google as one of the cities they plan to build and test ultra-high speed broadband networks in. A Google Fiber-Optic network would be a big win for one of the technological hubs of Michigan.

Go to the Ignite website to find a Global Ignite Week event near you.